1. No Returns or Exchanges

All sales at The Pearls Stories are final. Given the handcrafted and certified nature of our pearl and gemstone jewellery, we do not accept returns or exchanges for reasons such as change of mind, sizing, or personal preference once an order has been delivered. Please review your order carefully — including size, design, and certification details — before completing your purchase.

2. Damaged, Defective, or Wrong Item

The one exception: if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at pearlsstories@gmail.com along with clear images or videos as proof. We will arrange for an inspection and offer a replacement or refund as applicable.

3. Refund Process (Damaged/Defective/Wrong Item Only)

Once your claim is received and inspected, we will inform you about the approval of your replacement or refund.

• Approved Refunds: The refund amount will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.
• Shipping Costs: For claims approved under this section, The Pearls Stories will bear the return shipping costs.

4. Cancellations

Orders can only be cancelled before dispatch. Once the order has been shipped or customized production has started, cancellations will not be accepted.

5. Policy Updates

The Pearls Stories reserves the right to amend or update this Return & Refund Policy at any time. Any revisions will be posted on this page, and your continued use of our website implies acceptance of the updated terms.

6. Contact Us

For any queries or assistance related to returns, refunds, or cancellations, please contact us at pearlsstories@gmail.com.